Digital Transformation Timeline

Every Governor since 2008 has proposed a central government technology structure to ensure better delivery & efficiency in government services.
This timeline highlights key moments throughout the past 10 years.


PR – Governor Luis Fortuño establishes CIO office by Executive Order

Jan 10
Efforts to structure the office by law are stalled. The office has no legal authority or budget structure and operates with limited resources assigned through the Office of Management and Budget.


UK – Establishes the Government Digital Service

Mar 15
The Government Digital  Service is the new name for the organisation created by the merging of Directgov and the Cabinet Office Digital Delivery and Digital Engagement teams, following the recommendations of the Martha Lane Fox review “Directgov 2010 and Beyond”. The organisation will be led by Chris Chant and will


PR – Garcia Padilla campaigns in favor of CIO Office

Jul 29
Citing the executive order as a positive of Governor Fortuño’s administration, AGP campaigns in favor of creating the new CIO office by law, forming part of the action plan.


USA – Presidential Innovation Fellows Program @ White House

Aug 29
US CTO Todd Park said the new program “will bring top innovators from outside government for focused “tours of duty” with our best federal innovators on game-changing projects. Combining the know-how of citizen change agents and government change agents in small, agile teams that move at high speed, these projects aim


PR – Bill introduced to create Ofice of Government Information Technology

Jun 01
Along with the bill, an event:  The Puerto Rico Tech Summit, June 6, at the San Juan Convention Center, to showcase what is possible under the right governance structure. At the Tech Summit there were over 900 people gathered not to just talk but to act upon Puerto Rico’s future.  For

White House organizes IT task force to transform Detroit

Jun 29
Niblock sneaked her first peek under Detroit’s hood last year as part of an IT task force organized by the White House. She joined the CIOs from Boston, New Orleans, Chicago and Raleigh, N.C., for two days of investigation and evaluation. They found seven key areas Detroit needs to focus


White House seeks UK assistance on digital strategy

Jul 04
July 4, 2013, the day we celebrate our independence from Britain, was the first time Jen Phalka called Mike Bracken for support.  This is an excerpt from her story thanking Mike Bracken for all he did to transform Governments in the 21st century. “We laughed about the irony of calling on


USA – crashes upon launch

Oct 29
Una de las lecciones aprendidas durante el tiempo de rescate es que el esquema de desarollo de estaba diseñado atado a una legislación que no permitía que los programadores y desarrolladores se comunicaran entre sí, que los ingenieros operacionales y ‘end users’ tuvieran interacción e iteración de trabajos. Por


US Digital Service is established

Aug 29
As part of the Executive Office of the President, the newly formed USDS provides consultation services to federal agencies on information technology. It seeks to improve and simplify delivery of government services through “native digital” transformation.


Puerto Rico highlighted at Code for America Summit alongside UK and US Digital Services

Oct 01
David Eaves opening remarks at Code for America Summit 2014 starts off with highlights of amazing things happening around the world, governments emulating the success of the UK Digital Service, highlighting the new US Digital Service and the passing of PS 614 in the Puerto Rico Senate to create the Office


US Digital Service Playbook released

Jan 29
Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful practices from the private sector


UK releases “Service Manual”

Apr 01
Helping government teams create and run great digital services that meet the Digital Service Standard.  This manual explains what teams can do to build great digital services that will meet the standard.  Topics include: Agile Delivery Measuring Success Design & User Research Service Assessments Helping people to use your service


PR – First digital service based on USDS Playbook is launched

May 15
Puerto Rico launches the first digital service developed following the guidelines of the US Digital Service Playbook. It was delivered on time and under budget, and is built on open source software with minimum maintenance and licencing costs per year. Andres Colon – Nuevo app de prgov y servicio para

PR – AGP shuts down CIO office, sets us back five years

May 25
No goodwill to recruit the best talent and empower them to solve problems through new approaches based on Silicon Valley best practices. Mi mensaje es el siguiente: para arreglar a Puerto Rico necesitamos el mejor talento tecnológico dentro y fuera del Gobierno. Necesitamos una estructura como el USDS que lleve a


PR – Challenges in Recruiting Talent

Oct 29
Participé en el ‘Open Mike’ de Full Stack Nights presentando sobre la necesidad de un “US Digital Service” en Puerto Rico. Full Stack Nights es un evento dirigido a programadores y diseñadores interesados en aprender y compartir de su conocimiento en un ambiente amistoso e informal.


PR – Achieving Financial Statements in Real Time

Nov 29
Did you know that there was a pilot project via which one could see the financial statements for CRIM, ACAA, Public Works and UPR?


PR – Former CIO Team is recruited by USDS

Dec 07
Andres, Alberto and Giancarlo are recruited to work at US Digital Service. Andrés and Alberto decide to move to Washington DC, Giancarlo stays behind focusing efforts evangelizing the need for digital reform in Puerto Rico.


PR – Leveraging PROMESA & detailing federal personnel

Jan 29
Paying particular attention to a clause that gives agency heads leeway in hiring expert personnel, detailing federal employees to the Fiscal Control Authority in Puerto Rico. “It means that the chief of any federal agency can send people to a [commonwealth] agency in Puerto Rico to work on specific projects.”


PR – Rossello meets with former Presidential Innovation Fellow

Feb 11
Rosselló meets with John Paul Farmer, former Innovation Fellow, to discuss US Digital Service structure and his idea of the Puerto Rico Innovation Technology Service.

US Digital Service at TED on transforming the Federal Government

Feb 11
Haley Van Dyck is transforming the way America delivers critical services to everyday people. At the United States Digital Service, Van Dyck and her team are using lessons learned by Silicon Valley and the private sector to improve services for veterans, immigrants, the disabled and others, creating a more awesome


PR – Sheryl Sandburg to the Fiscal Board?

May 09
Estuve compartiendo con varios grupos de personas en Washington DC y conversando, les pregunto “a quien nominarían para la posible Junta de Control Fiscal para Puerto Rico?” Los comentarios del grupo me inspiraron: – “Sheryl Sandburg, Chief Operating Officer at Facebook”


US Digital Service visits Puerto Rico

Jun 20
US Digital Service visits Puerto Rico for TechSummit 2016, meets with representatives to candidates for Governor of Puerto Rico, including the now current CIO of Puerto Rico, Luis Arocho. Presentation on leading the transformation for effective agile contracting in Government. Agile Technology Contracting in Federal Government by Traci Walker from


PR – Petition to include USDS member as part of Fiscal Board

Jul 29
The recent enactment of the Puerto Rico Oversight, Management and Economic Stability Act (PROMESA) creates an unparalleled opportunity to build new digital institutions that will transform Puerto Rico’s government operations. The way to do so is through the creation of a Puerto Rico Digital Service modeled after the highly successful


UK #1 in UN E-Government Survey

Aug 07
The U.K. now tops the UN’s survey of e-government trends, validating results of the U.K.’s Government Digital Services strategy, which focuses on citizen-centric change and led to the overhaul of many legacy systems and processes.


US Digital Service hires more talent from Puerto Rico

Oct 29
After meeting with local talent at the Puerto Rico Tech Summit, USDS extends employment offer to Froilan Irizarry and David Acevedo, both former collaborators and members of the defunct Puerto Rico CIO team.


PR – Renowned Govtech leaders share recommendations to the Fiscal Board

Nov 29
For any government in the 21st century, the policy will not work if the technology doesn’t work. The recent enactment of the Puerto Rico Oversight, Management and Economic Stability Act (PROMESA) creates an unparalleled opportunity to build new digital institutions that will transform Puerto Rico’s government operations. The way to


PR – Rossello reinstates CIO position, makes petition to Fiscal Board

Dec 29
Governor Rossello sends letter requesting detailing of USDS personnel to assist in structuring the new Puerto Rico Innovation Technology Service.  


PR – PC 749 Bill to establish Puerto Rico Innovation Technology Service is presented

Feb 07
New bill introduced! Para crear la Puerto Rico Innovation and Technology Service (PRITS), a fin de establecer y promover la política pública sobre la elaboración, manejo, desarrollo, coordinación e integración interagencial efectiva de la infraestructura tecnológica e informática del Gobierno de Puerto Rico, así como desarrollar de forma ordenada e


PR – Treasury is Hacked!

Mar 01
Security Breach at Departamento de Hacienda. This is due, in part, to the inappropriate and outdated technology structure and lack of governance.

USA – Kushner meets with USDS personnel, stresses entity’s importance

Mar 07
Trump Administration is supportive of USDS talent and execution structure.